Jurisdiction and Account Use
Our legal position is straightforward: access, account use and data handling depend on local law, and we only process requests where the rules allow it. If your location, bank or device setting creates a conflict, the stricter rule applies. We keep account records, device logs and
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message history only for the period needed to manage your account, settle queries, handle disputes and meet lawful retention duties. When you send a legal request, we may ask for matching account details before we act, so the change goes to the right person. Where you
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use Touch 'n Go, GrabPay, Boost dan FPX, the same legal rules still apply to account records and dispute handling. That also covers responses to court orders, correction requests and any verification step that protects the account holder. If local law changes, we update our practice
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from the effective date.
Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.